Technician, RMA in Wixom, MI at Hawthorne Gardening Co.

Date Posted: 9/6/2019

Job Snapshot

Job Description

At the Hawthorne Gardening Company (HGC) we want our people to empower more people to garden no matter where and how they choose to grow. We accomplish this by encouraging people to live happier, healthier lives through gardening. If you also feel this way then you’d fit in great with us!

We are looking for a Repair and Returns (RMA) Technician who will grow at our Wixom, MI Distribution Center.  

The RMA Tech will inspect, test, repair, adjust and/or install returned equipment. Provide technical support to customers and sales staff. Compile and request credit from vendors.


In this role you will:

  • Repair HID and fluorescent lighting equipment including ballasts, fixtures and reflectors.

  • Provide technical support to customers.

  • Authorize or deny credit based upon testing and company/vendor policies.

  • Manage departmental stocks of components, materials and packaging.

  • Work with vendors to process warranty returns.

  • Use enterprise software to enter, access and/or retrieve data relating to receiving, returning, repairing and logging information.

  • Must understand and utilize the most cost efficient delivery methods available. 

  • Assist in other warehouse duties when time permits.

  • Must keep RMA area clean and safe.

The perfect person will have:

  • Typically has vocational or college training in industrial electronic repairs. 

  • HVAC (Heating Ventilation Air Conditioning), ballasts, lighting and/or advanced electrical repair experience a plus.

  • Detail oriented and communicate clearly. 

  • Excellent customer service skills. 

  • Positive, professional demeanor and operate with a high level of integrity. 

  • Must be able to work accurately in a fast paced environment.

  • Experience safely operating warehouse equipment such as forklift, order picker and pallet riders.

  • Experience with electrical wiring systems.

  • Experience using electrical repair equipment.

  • General mechanical and troubleshooting skills are necessary. 

  • OHMS law 

  • Voltage drop testing

  • Digital volt ohm meter

  • Hi-pot tester

  • Basic hand tool set 

  • Torque wrench inch lbs. and foot lbs.

  • Air tools, air ratchet, compressor

  • Read and understand electrical diagrams

  • Chillers, de-humidifiers, air conditioners - portable and mini split

  • Demonstrated ability with specialized tools for HVAC repair:

  • Ratchet wrench for service valves 

  • Refrigerant scale, recovery machine and gauges

  • 410A refrigerant adaptor and vacuum pump

  • Infrared and stem thermometers

  • Tubing cutter 

  • Flaring kit  

  • Amp clamp 

  • Nitrogen bottler and regulator

This is what we will bring to the table:

  • Extremely competitive benefits including: Health, Dental and Vision coverage

  • Discounted gym memberships across the U.S.

  • A highly energetic and fast paced environment at a rapidly growing company

  • Unbelievable 401K match and discounted stock purchasing program

  • Generous vacation day policy in addition to 11 holidays

Not interested in this role? Check out our other career opportunities and learn more about what it’s like to work at Hawthorne Gardening Company by accessing our Talent Network: HGC Talent Network

The Hawthorne Gardening Company is a start-up company focused on hydroponic gardening. Dedicated to creating high quality products founded in social and environmental responsibility. Backed by the largest lawn and garden company in the U.S. (Scotts Miracle-Gro, NYSE: SMG) we bring new ideas, values, and culture to our endeavors without the constraints of a large corporation. We are an energetic, progressive-minded, sustainability-focused group of highly-motivated individuals, eager to share our love of gardening with the world.

The brands and products within our portfolio include: Sunlight Supply, General Hydroponics, General Organics, Vermicrop, Botanicare, AeroGarden, CanFilters and Gavita Lighting.

Hawthorne Gardening Company is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Hawthorne Gardening Company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Hawthorne Gardening Company will not consider or approve payment regarding recruiter fees or referral compensations.