Specialist, RMA in Vancouver, WA at Hawthorne Gardening Co.

Date Posted: 6/28/2019

Job Snapshot

Job Description

At the Hawthorne Gardening Company (HGC) we want our people to empower more people to garden no matter where and how they choose to grow. We accomplish this by encouraging people to live happier, healthier lives through gardening. If you also feel this way then you’d fit in great with us!

We are looking for a RMA Specialist who will join our Hawthorne team in Vancouver, Washington.

What you’ll do in this role:

•         Provides customer satisfaction through effective interactions

•         Demonstrate positive and cooperative behavior with customers and coworkers

•         Meets productivity, quality, and punctuality standards

•         Explore customer options and explain and support policies

•         Follow up with customers to ensure all issues are resolved in a timely and efficient manner

•         Quickly comprehend product knowledge through training

•         Coordinate returns with RMA Technicians

•         Duties include but are not limited to: Data entry, credit processing, filing, and answering phones

What you’ll need to be successful:

  • Customer service, call center or receptionist experience. 

  • Possess excellent written, verbal, communication, and interpersonal skills with a customer service focus.

  •  Detail oriented and organized in work.

  • Good data entry/computer skills, proficient in MS Outlook, Word and Excel.  

  • Great phone presence

  • Team player with a positive and friendly demeanor. 

  • Must also be able to work in a fast paced environment. 

  • Will work with operations, warehouse and accounting departments to expedite returns. Large distribution company experience strongly preferred.



What we do for you (just to list a few cool ones)

  • Offer extremely competitive benefits including: Health, Dental and Vision coverage.

  • Onsite gym 

  • Unbelievable 401K match (up to 7.5%) and discounted stock purchasing program (15% discount).

  • Generous holiday and vacation days.

Not interested in this role? Check out our other career opportunities and learn more about what it’s like to work at Hawthorne Gardening Company by accessing our Talent Network: HGC Talent Network

The Hawthorne Gardening Company is a start-up company focused on hydroponic gardening. Dedicated to creating high quality products founded in social and environmental responsibility. Backed by the largest lawn and garden company in the U.S. (Scotts Miracle-Gro, NYSE: SMG) we bring new ideas, values, and culture to our endeavors without the constraints of a large corporation. We are an energetic, progressive-minded, sustainability-focused group of highly-motivated individuals, eager to share our love of gardening with the world.

The brands and products within our portfolio include: Sunlight Supply, General Hydroponics, General Organics, Vermicrop, Botanicare, AeroGarden, CanFilters and Gavita Lighting.

Hawthorne Gardening Company is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Hawthorne Gardening Company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Hawthorne Gardening Company will not consider or approve payment regarding recruiter fees or referral compensations.