Desktop Support Specialist in Vancouver, WA at Hawthorne Gardening Co.

Date Posted: 1/13/2020

Job Snapshot

Job Description

At the Hawthorne Gardening Company (HGC) we want our people to empower more people to garden no matter where and how they choose to grow. We accomplish this by encouraging people to live happier, healthier lives through gardening. If you also feel this way then you’d fit in great with us!

We are looking for a Desktop Support Specialist at out Vancouver, WA facility

Position Overview: 
This position will primarily focus on technical support issues related to end-user devices and software along with supporting the VoIP phone systems. Our company is growing fast and is working on implementing new technologies within the Infrastructure environment that would be considered large enterprise solutions. 

Duties and Responsibilities: 
• Provide first and second line response for users requiring assistance with information technology issues (Password resets, Microsoft Office issues, printer issues\mapping, network drive mappings, desktop\notebook, phone email sync issues, etc.)

• Identifies, researches, and resolves technical problems.
• Support the automated deployment of patches and software with Admin Arsenal's PDQ Deploy and Altiris.
• Respond to requests for technical assistance by phone, email and/or using helpdesk management system
• Track issues to resolution and updating the internal knowledge base
• Familiar with and able to troubleshoot and manage business applications (MS Office, Desktop Firewalls, Bitlocker encryption, etc.)
• Create and manage Active Directory computer and user accounts for corporate systems; to include initial account setup and termination
• Maintain desktops and laptops; including both hardware and software
• Maintain peripheral devices such as multifunction printers, VoIP equipment, and mobile devices

• Maintain Gsuite based distribution groups

• High School Diploma with 1 year of hands on experience in supporting desktops.
• Knowledge of Microsoft Windows 7 and greater. 
• Knowledge in Active Directory, DHCP, DNS, Remote Connection Tools, and Microsoft Print Services
• Knowledge of networking basics for TCP/IP configuration and troubleshooting
• Certifications a plus: Network+, A+, MCP


This position works in an office setting. Ability to sit for long periods in front of a computer is expected. Frequent to constant repetitive hand and arm movements throughout the work day are required. Occasional bending, squatting, twisting, turning and reaching. Rarely will lift, push or pull more than 20 lbs.

This is what we will bring to the table:

  • Extremely competitive benefits including; Health, Dental and Vision coverage.
  • State of the art facilities gym.
  • A highly energetic and fast paced environment at a rapidly growing company.
  • Unbelievable 401K match and discounted stock purchasing program.
  • Generous vacation day policy in addition to 11 holidays.

Not interested in this role? Check out our other career opportunities and learn more about what it’s like to work at Hawthorne Gardening Company by accessing our Talent Network: HGC Talent Network  

Not interested in this role? Check out our other career opportunities and learn more about what it’s like to work at Hawthorne Gardening Company by accessing our Talent Network: HGC Talent Network

The Hawthorne Gardening Company is a start-up company focused on hydroponic gardening. Dedicated to creating high quality products founded in social and environmental responsibility. Backed by the largest lawn and garden company in the U.S. (Scotts Miracle-Gro, NYSE: SMG) we bring new ideas, values, and culture to our endeavors without the constraints of a large corporation. We are an energetic, progressive-minded, sustainability-focused group of highly-motivated individuals, eager to share our love of gardening with the world.

The brands and products within our portfolio include: Sunlight Supply, General Hydroponics, General Organics, Vermicrop, Botanicare, AeroGarden, CanFilters and Gavita Lighting.

Hawthorne Gardening Company is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Hawthorne Gardening Company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Hawthorne Gardening Company will not consider or approve payment regarding recruiter fees or referral compensations.