Customer Service Specialist in Vancouver, WA at Hawthorne Gardening Co.

Date Posted: 7/24/2018

Job Snapshot

Job Description

At the Hawthorne Gardening Company (HGC) we want our people to empower more people to garden no matter where and how they choose to grow. We accomplish this by encouraging people to live happier, healthier lives through gardening. If you also feel this way then you’d fit in great with us!

We are looking for a Customer Service Specialist who will grow at our Vancouver, WA facility.

The Customer Service Specialist will provide our Authorized Dealers an exceptional B2B customer experience by supporting their needs on the phone, email and chat. The role may also involve in-person services and support at our local distribution centers.

In this role you will:

  • Strive to exceed customer expectations with a true commitment to service
  • Manage customer needs/requests timely and efficiently with a goal of delivering an exceptional experience.
  • Receive inbound and make outbound phone calls, emails, texts, and chat.
  • Demonstrate friendly, professional, positive and cooperative behavior with customers, co-workers, management, etc.
  • Meets productivity, quality and punctuality standards.
  • Prompt follow up and return phone calls with customers to ensure all their needs have been met or exceeded.
  • Learn & embrace processes, procedures and product knowledge training in order to be as effective as possible in the Customer Service Specialist role.
  • Look for new opportunities to improve the customer experience throughout the business process.
  • Work with operations, warehouse and accounting departments to expedite shipments.
  • Use frequent to constant repetitive hand and arm movements throughout the work day.
  • Occasional bending, squatting, twisting, turning and reaching.
  • Rarely will lift, push or pull more than 20 lbs.

The perfect person will have:

  • Two years of customer service, call center or receptionist experience.
  • Possess excellent written, verbal, communication and interpersonal skills with a customer service focus.
  • Detail oriented and organized in work.
  • Good data entry/computer skills, proficient in MS Outlook, Word and Excel.
  • Great phone presence and a team player with a positive and friendly demeanor.
  • Must also be able to work in a fast paced environment doing order entry, pricing and coordinating the tracking of orders.
  • Ability to sit for long periods in front of a computer.

Some other nice to have’s:

  • Large distribution company experience preferred.
  • Indoor and/or outdoor gardening experience a plus.

This is what we will bring to the table:

  • Extremely competitive benefits including: Health, Dental and Vision coverage
  • Discounted gym memberships across the U.S.
  • A highly energetic and fast paced environment at a rapidly growing company
  • Unbelievable 401K match and discounted stock purchasing program
  • Generous vacation day policy in addition to 11 holidays

Not interested in this role? Check out our other career opportunities and learn more about what it’s like to work at Hawthorne Gardening Company by accessing our Talent Network: HGC Talent Network

The Hawthorne Gardening Company is a start-up company focused on hydroponic gardening. Dedicated to creating high quality products founded in social and environmental responsibility. Backed by the largest lawn and garden company in the U.S. (Scotts Miracle-Gro, NYSE: SMG) we bring new ideas, values, and culture to our endeavors without the constraints of a large corporation. We are an energetic, progressive-minded, sustainability-focused group of highly-motivated individuals, eager to share our love of gardening with the world. 

The brands and products within our portfolio include: Sunlight Supply, General Hydroponics, General Organics, Vermicrop, Botanicare, AeroGarden, CanFilters and Gavita Lighting.

Hawthorne Gardening Company is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Hawthorne Gardening Company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Hawthorne Gardening Company will not consider or approve payment regarding recruiter fees or referral compensations.

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