Sr Analyst II, Salesforce Administrator (Remote) in undefined at Hawthorne Gardening Co.

Date Posted: 8/28/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/28/2021

Job Description

At the Hawthorne Gardening Company (HGC) we want our people to empower more people to garden no matter where and how they choose to grow. We accomplish this by encouraging people to live happier, healthier lives through gardening. If you also feel this way then you’d fit in great with us!

Job Overview:

You will work as a key member of the Company's CRM team tasked with maintaining an existing Salesforce implementation, maximizing efficiency and capitalizing on the full features and benefits of a Salesforce system across sales and service, customer service, community and eCommerce. Required knowledge of sales,service, fulfilment is key and knowing some of the fundamental processes in those areas.

The Salesforce Administrator will utilize excellent technical and communication skills to interface directly and in a team environment with internal stakeholders and external business partners to understand their needs for developing, administering and enhancing the Company's Enterprise Salesforce system. This position will serve as the go-to for users, promote adoption, keep current on new releases and AppExchange solutions, provide training and complete other duties such as updates add/remove/change users, custom fields, triggers, cases, and workflows that are associated with a Salesforce Administrator.

Responsibilities and Duties:

  • Administer production and pre-production instances of Salesforce
  • Provide second-level support for Salesforce incidents and defects
  • Ensure the availability, security, and performance of Salesforce, including administration of licenses and access control, change management, and monitoring
  • Manage and support production data and API integrations
  • Identify opportunities for promoting process efficiency, simplification, and improving application performance
  • Analyze downstream and client process impact and make recommendations for solutions
  • Gather business, functional, and high-level technical requirements from a variety of stakeholders
  • Provide input for the data architecture, workflows, and general use of Salesforce
  • Create accurate test plans, conditions, and conduct
  • Provide dashboards, custom reports, and data analysis
  • Act as a Salesforce subject matter expert (SME) for business and technology teams
  • Complete regular internal system audits and prepare for upgrades
  • Coordinate the evaluation, scope and completion of new development requests.
  • Assist in training of new users, and grow the Salesforce.com skill set across the organization
  • Effectively act as the liaison between our users, vendors and the application development teams
  • Work independently with members of the user community to define and document development requirements

SKILLS REQUIRED:

  • Excellent project management skills and a positive attitude
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate exceptional verbal and written communication skills
  • Must demonstrate ability to communicate effectively at all levels of the organization
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

EXPERIENCE REQUIRED:

  • Minimum three years of experience as a Salesforce.com administrator
  • Sales Cloud, Service Cloud and Developer certifications are a plus
  • Saleforce.com Admin (ADM201 and ADM211) certified
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
  • Strong understanding of Salesforce.com best practices and functionality
  • Strong data management abilities
  • A documented history of successfully driving projects to completion
  • A demonstrated ability to understand and articulate complex requirements

Minimum Qualifications:

  • Bachelor’s degree or equivalent relevant work experience
  • 3 years’ experience as Salesforce Admin
  • 4 years of experience with Salesforce support and technical experience in either computer science or information technology preferred
  • Strong understanding of Salesforce technical/development capabilities (e.g. apex, visual force etc.)

Not interested in this role? Check out our other career opportunities and learn more about what it’s like to work at Hawthorne Gardening Company by accessing our Talent Network: HGC Talent Network

The Hawthorne Gardening Company is a start-up company focused on hydroponic gardening. Dedicated to creating high quality products founded in social and environmental responsibility. Backed by the largest lawn and garden company in the U.S. (Scotts Miracle-Gro, NYSE: SMG) we bring new ideas, values, and culture to our endeavors without the constraints of a large corporation. We are an energetic, progressive-minded, sustainability-focused group of highly-motivated individuals, eager to share our love of gardening with the world.

The brands and products within our portfolio include: Sunlight Supply, General Hydroponics, General Organics, Vermicrop, Botanicare, AeroGarden, CanFilters and Gavita Lighting.

Hawthorne Gardening Company is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Hawthorne Gardening Company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Hawthorne Gardening Company will not consider or approve payment regarding recruiter fees or referral compensations.