Specialist, RMA in undefined at Hawthorne Gardening Co.

Date Posted: 1/1/2022

Job Snapshot

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Job Description

At the Hawthorne Gardening Company (HGC) we want our people to empower more people to garden no matter where and how they choose to grow. We accomplish this by encouraging people to live happier, healthier lives through gardening. If you also feel this way then you’d fit in great with us!

We are looking for a Customer Service Representative who will join our Hawthorne team in RMA Order Processing .


Job Purpose :

Interact with customers to provide information in response to inquiries about products and services. Will serve as a communication/resolution point to handle and resolve any order issues via phone and /or email. Responsible for providing and maintaining an excellent customer experience for all customers. Ability to type orders and answer customer inquiries in a timely manner. Candidates must be prompt, hardworking, operate with a high level of integrity, project a professional, positive, "can do" attitude daily.

What you’ll do in this role:

  • Data entry (Entering orders into our companies software applications)

  • Talkdesk- Internal/ external calls regarding order/customer inquiries

  • Salesforce- manage incoming email communications surrounding customer orders- tracking, claims & general inquiries

  • Send and communicate order acknowledgement, confirmation to customer(s)

  • Communication with buyers regarding order fulfillment timelines, back-orders, and any other information related to the order

  • Work closely with departments; Sales, Logistics and Distribution to insure customer orders & requests are being fulfilled to the fullest

  • Other duties as assigned


What you’ll need to be successful:

  • 2-3 Years of customer service experience preferred

  • Courteous and professional demeanor 

  • Comfortable with changing assignments as the business needs grow and change

  • Ability to Multitask while completing multiple projects on time with excellent attention to detail

  • Excellent interpersonal communication skills with the ability to work collaboratively

  • Self motivated and driven with exceptional follow through

  • Exemplary customer service and problem resolution abilities

  • Ability to work with a wide range of personalities constructively

  • Proficient in PC (Microsoft Word and Excel)

  • Experience with Salesforce, TalkDesk, Gmail & Banyan is a plus

  • Spanish speaking a plus

  • 40 hours Per Week- Monday-Friday

Our commitment to LiveTotal Health puts the wellness and safety of our associates and their families as the top priority.  Throughout the COVID-19 pandemic, ensuring associate safety has been a primary focus for all of us at Scotts. With the continuing pandemic, we remain committed to doing everything we can to keep our associates healthy and safe.   As such, we are requiring certain associates to get a COVID vaccine*. This safety measure will help protect our associates, our families and our communities.  We recognize a medical or personal circumstance may prevent you from meeting this requirement and we have a process to address those concerns.

Not interested in this role? Check out our other career opportunities and learn more about what it’s like to work at Hawthorne Gardening Company by accessing our Talent Network: HGC Talent Network

The Hawthorne Gardening Company is a start-up company focused on hydroponic gardening. Dedicated to creating high quality products founded in social and environmental responsibility. Backed by the largest lawn and garden company in the U.S. (Scotts Miracle-Gro, NYSE: SMG) we bring new ideas, values, and culture to our endeavors without the constraints of a large corporation. We are an energetic, progressive-minded, sustainability-focused group of highly-motivated individuals, eager to share our love of gardening with the world.

The brands and products within our portfolio include: Sunlight Supply, General Hydroponics, General Organics, Vermicrop, Botanicare, AeroGarden, CanFilters and Gavita Lighting.

Hawthorne Gardening Company is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Hawthorne Gardening Company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Hawthorne Gardening Company will not consider or approve payment regarding recruiter fees or referral compensations.

*Except where prohibited by state or local law