Manager, Salesforce (Remote) in undefined at Hawthorne Gardening Co.

Date Posted: 9/3/2021

Job Snapshot

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Job Description

At the Hawthorne Gardening Company (HGC) we want our people to empower more people to garden no matter where and how they choose to grow. We accomplish this by encouraging people to live happier, healthier lives through gardening. If you also feel this way then you’d fit in great with us!

Job Overview:

The Salesforce Manager will lead the ongoing development of our deployment. The successful candidate will have a record of success in improving processes and adoption using the platform. The manager will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes. This role wears multiple hats and will function as team manager, architect, technical project manager, administrator, as well as Salesforce analyst. The incumbent will manage user expectations, engage in multiple initiatives, perform projects, tasks, issue tracking, and ensure that projects are delivered on time. This role also serves as a liaison between the user community and the software development team defining requirements, developing solutions, and testing deliverables to ensure quality. This role requires proficiency with platform tools and methods, as well as related development patterns, operating environments, and techniques.

Project Management responsibilities in more complex projects include identifying and assigning team members, establishing deliverables and timelines, facilitating project tasks, and supervising the overall success and quality of the project. Stakeholder feedback is considered in both project and annual performance reviews.

Responsibilities and Duties:

  • Manage Salesforce team ; provide feedback and coaching on performance and development
  • Act as a primary point of contact for all Salesforce matters and support team members with best practices and tips on Salesforce usage, including training, and documentation of processes, policies, work instructions and configuration
  • Analyze business needs, participate in solution design, and develop functional specifications (may include stakeholder interviews, business process analysis, and review of existing documentation)
  • Manage development projects through all phases of the software development life cycle
  • Provide technical expertise and/or direct development activities towards accomplishment of personal or team tasks
  • Perform thorough quality assurance testing on new and enhanced features
  • Provide production support to the user community if necessary
  • Work closely with the technical teams to assure system integrity and proper controls are in place pertaining to usage and data relevance
  • Perform hands-on configuration of all new and existing functionality including user management, security, custom objects, page layouts, validations, workflow, flows, process builders, reports and dashboards and customized applications to support internal and customer-facing Salesforce environment
  • Keep up-to-date with Salesforce releases, features, and best practices
  • Understanding integrations from legacy systems such as, SAP integration, and Cloud integration tools
  • Mentor and manage teams of internal Analysts, Administrators, Developers and Technical Managers as well as offshore resources to be able to keep projects on time as well as review work done by the team
  • Identify strengths and issues; drive and develop better behavior to create strong team members and off-shore resources

Minimum Qualifications:

  • Bachelor's Degree, preferably in Computer Science, Business Administration, or related disciplines
  • Basic Business Intelligence, Report Development, and / or Relational Database Experience (MSSQL)
  • 5 – 10 years of successful project management and business analysis experience
  • Minimum 5 years of experience managing a Devops and CRM teams of high-level Systems
  • Preferably 5 to 8 years of direct experience in relevant IT functions
  • Proven proficiency in Salesforce.Com system management or development
  • At least 3 years of advanced knowledge and skills within Salesforce (Management, Administration, Development)
  • Ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
  • 3 years of management or supervisory experienceStrong understanding of best practices and functionality
  • Experience in Salesforce Lightning  for creating apps.

Professional Skills Qualifications

  • Excellent verbal and written communication as well as analytical skills
  • Detailed-oriented, quality-driven, fast-paced, and well organized
  • Excellent problem-solving and organizational skills
  • Ability to work independently as well as in a team environment
  • A self-starter with proactive, hands-on approach and determination to achieve success
  • Excellent interpersonal skills with the ability to work well with colleagues, vendors, and partners
  • High professionalism and strong organizational skills; ability to manage multiple tasks simultaneously

Desired Qualifications

  • Project Management certification
  • Comprehensive knowledge of the portfolio management, sales pipeline workflow, and/or marketing automation
  • Salesforce Certifications (Administrator, Advance Administrator, Developer, Cloud, etc.)
  • Experience with Einstein, JSON, SAQL, Pardot

Not interested in this role? Check out our other career opportunities and learn more about what it’s like to work at Hawthorne Gardening Company by accessing our Talent Network: HGC Talent Network

The Hawthorne Gardening Company is a start-up company focused on hydroponic gardening. Dedicated to creating high quality products founded in social and environmental responsibility. Backed by the largest lawn and garden company in the U.S. (Scotts Miracle-Gro, NYSE: SMG) we bring new ideas, values, and culture to our endeavors without the constraints of a large corporation. We are an energetic, progressive-minded, sustainability-focused group of highly-motivated individuals, eager to share our love of gardening with the world.

The brands and products within our portfolio include: Sunlight Supply, General Hydroponics, General Organics, Vermicrop, Botanicare, AeroGarden, CanFilters and Gavita Lighting.

Hawthorne Gardening Company is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Hawthorne Gardening Company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Hawthorne Gardening Company will not consider or approve payment regarding recruiter fees or referral compensations.