Inventory Technician - 1st shift in Gresham, OR at Hawthorne Gardening Co.

Date Posted: 8/30/2021

Job Snapshot

Job Description

At the Hawthorne Gardening Company (HGC) we want our people to empower more people to garden no matter where and how they choose to grow. We accomplish this by encouraging people to live happier, healthier lives through gardening. If you also feel this way then you’d fit in great with us!

We are looking for a Return Merchandise Authorization (RMA) Technician who will grow at our Gresham, OR facility.

The RMA Tech will inspect, test, repair, adjust and/or install returned equipment. Provide technical support to
customers and sales staff. Compile and request credit from vendors.

Hours will be Monday-Friday from 7AM-4PM.

Minimum start pay is $20.00 per hour.

In this role you will:

  • Repair HID and fluorescent lighting equipment including ballasts, fixtures and reflectors.
  • Provide technical support to customers via phone and email.
  • Authorize or deny credit based upon testing and company/vendor policies.
  • Manage departmental stocks of components, materials and packaging.
  • Work with vendors to process warranty returns.
  • Use enterprise software to enter, access and/or retrieve data relating to receiving, returning, repairing and logging
  • information.
  • Must understand and utilize the most cost efficient delivery methods available.
  • Assist in other warehouse/customer service duties when time permits.
  • Must keep RMA area clean and safe.

The perfect person will have:

  • Experience in retail hydroponics store returns / customer service.
  • Typically, has product knowledge of the industry, and has experience processing returns.
  • Ballasts, lighting and/or electrical repair experience is a plus.
  • Detail oriented and communicate clearly.
  • Excellent customer service skills.
  • Positive, professional demeanor and operate with a high level of integrity.
  • Must be able to work accurately in a fast-paced environment.
  • Experience safely operating warehouse equipment such as forklift, order picker and pallet riders.
  • Experience with electrical wiring systems.
  • Experience using electrical repair equipment.
  • General mechanical and troubleshooting skills are necessary.
  • Ohm’s law
  • Voltage drop testing
  • Digital volt ohm meter
  • Hi-potential tester
  • Basic hand tool set
  • Torque wrench inch lbs. and foot lbs.
  • Air tools, air ratchet, compressor
  • Lead and understand electrical diagrams
  • Infrared and stem thermometers

This is what we will bring to the table:

  • Offer extremely competitive benefits including: Health, Dental and Vision coverage.

  • Fitness Club Reimbursement ($350)

  • Nutrition reimbursement program (up to $200 per associate and per spouse).

  • First day of hire, 401K match (up to 7.5%) and discounted stock purchasing program (15% discount).

  • Our commitment to diversity and inclusion includes employee resource groups: Scotts Women’s Network, Scotts Black Employee Network, Scotts Veterans Network and GroPride Network, Scotts Young Professionals.

  • 13 SMG paid holiday days and generous vacation policy.

Not interested in this role? Check out our other career opportunities and learn more about what it’s like to work at Hawthorne Gardening Company by accessing our Talent Network: HGC Talent Network

The Hawthorne Gardening Company is a start-up company focused on hydroponic gardening. Dedicated to creating high quality products founded in social and environmental responsibility. Backed by the largest lawn and garden company in the U.S. (Scotts Miracle-Gro, NYSE: SMG) we bring new ideas, values, and culture to our endeavors without the constraints of a large corporation. We are an energetic, progressive-minded, sustainability-focused group of highly-motivated individuals, eager to share our love of gardening with the world.

The brands and products within our portfolio include: Sunlight Supply, General Hydroponics, General Organics, Vermicrop, Botanicare, AeroGarden, CanFilters and Gavita Lighting.

Hawthorne Gardening Company is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Hawthorne Gardening Company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Hawthorne Gardening Company will not consider or approve payment regarding recruiter fees or referral compensations.