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Customer Service Specialist in Vancouver, WA at Hawthorne Gardening Co.

Date Posted: 1/24/2019

Job Snapshot

Job Description

At the Hawthorne Gardening Company (HGC) we want our people to empower more people to garden no matter where and how they choose to grow. We accomplish this by encouraging people to live happier, healthier lives through gardening. If you also feel this way then you’d fit in great with us!

We're looking for a Customer Service Representative to join our team!


2-3 Years of customer service experience
Ability to Multitask while completing multiple projects on time
Excellent interpersonal communication skills with the ability to work collaboratively
Self motivated and driven with exceptional follow through
Exemplary customer service and problem resolution abilities
Ability to work with a wide range of personalities constructively
Proficient in PC (Microsoft Word and Excel)
40 hours Per Week- Monday-Friday

Spanish speaking preferred

Principle Responsibilities:

Data entry (Entering orders into our companies software applications)
Answering calls customer calls and emails regarding order/customer inquires
Provide sales and administrative support to outside sales representatives
Enter and process orders received from customers and distributors
Send order acknowledgement, confirmation to customer(s)
Communication with buyers regarding order fulfillment timelines, back-orders, and any other information related to the order
Work closely with departments; Shipping and Production to insure that the customer’s orders and requests are being fulfilled to the fullest
Work directly with Outside Sales Representatives on fulfillment of requisitions, sampling, and sales materials. Provide general support to outside reps at all times
Other duties as assigned

Not interested in this role? Check out our other career opportunities and learn more about what it’s like to work at Hawthorne Gardening Company by accessing our Talent Network: HGC Talent Network

The Hawthorne Gardening Company is a start-up company focused on hydroponic gardening. Dedicated to creating high quality products founded in social and environmental responsibility. Backed by the largest lawn and garden company in the U.S. (Scotts Miracle-Gro, NYSE: SMG) we bring new ideas, values, and culture to our endeavors without the constraints of a large corporation. We are an energetic, progressive-minded, sustainability-focused group of highly-motivated individuals, eager to share our love of gardening with the world.

The brands and products within our portfolio include: Sunlight Supply, General Hydroponics, General Organics, Vermicrop, Botanicare, AeroGarden, CanFilters and Gavita Lighting.

Hawthorne Gardening Company is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that the Hawthorne Gardening Company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Hawthorne Gardening Company will not consider or approve payment regarding recruiter fees or referral compensations.